Northside BOUTIQUE CONSULTING COMPANY Excellence in New Hotel Openings
China Law Building, 16/F
Avenida da Praia Grande, No. 409, Macau S.A.R.
Scroll to continue Scroll down

WHY NORTHSIDE CONSULTING?

Northside Consulting is reinventing the process of opening new properties with a state-of-the-art management approach that makes it smoother, more effective and efficient. As an Outsourced Strategic Project Management Office (PMO), we provide expert strategies and comprehensive solutions for any type of new project, from hotels and resorts to casinos and theme parks. Our approach facilitates ‘on time, on brand, on budget, on customer’ openings, ultimately optimising a property’s value and increasing investment returns.

SERVICES

HOSPITALITY MANAGEMENT & CONSULTING SERVICES

When opening a new hotel, resort, casino or theme park, Northside Consulting is there from the very beginning to guide the way. We understand that different projects go through distinct phases, which is why we do not offer a one-size-fits-all solution. Instead, we carefully plan every phase of the project life cycle.

Our tailored services take both strategic and tactical considerations into account to best suit your project’s specific goals, while IRR acts as the guiding light through the entire process.

Northside Consulting is available to join your team at any point throughout the project life cycle, from providing strategy at conception through to providing tactical support during the 12-18 months leading to the opening of your new venture.


Discover more about how to effectively improve project performance here.

Most new projects suffer from long delays and exploding budgets. To avoid such pitfalls and improve opening readiness, organisations must make fundamental changes in the way these projects are delivered. Ultimately, hotel opening management is about delivering new projects on time, on scope and on budget. The 5 Building Blocks chart outlines how owners and operators can improve the effectiveness and efficiency of opening processes.

ABOUT NORTHSIDE

STRATEGIC | PERSONALISED | RELIABLE | ENGAGED

Northside Consulting is an innovative consulting firm offering bold solutions, specialising in Organisational Project Management for the hospitality industry.

Our experience and expertise give us an intimate understanding of today’s hospitality business, but we are always prepared to challenge the status quo. Using both forward-thinking and proven Organisational Project Management concepts, we continue to transform the way hotel development is approached.

Northside Consulting has built a strong reputation as an industry authority. We are the preferred strategic partner for improving hospitality project performance and optimising the Internal Rate of Return for new enterprises.

GERT NOORDZY

GERT NOORDZY

MANAGING DIRECTOR

GERT NOORDZY
Gert Noordzy, MBA, is an international hotelier, acknowledged hotel opening process maven and Organizational Project Management expert for the hospitality industry. He has over 20 years of professional experience in Greater China and South East Asia and has been involved in opening over 30 new hotels and 3 integrated resorts.

For 15 years, Gert worked for 3 of the global top 5 hotel companies. He has held corporate roles specializing in hotel openings and project management since 2006. In these position, Gert led by setting strategies, direction and purpose, followed by scaling up the organizational capabilities in execution and transfer into operation. His forward thinking approach to opening new properties, facilitated ‘on time, on brand, on budget, on customer’ openings, ultimately optimizing a property’s value and increasing investment returns.

Gert started researching hotel opening processes in 2008 and is the author of the book on Project Management of Hotel Opening Processes. He has been working on his follow-up book as part of his studies for a doctorate in business administration.

GERT NOORDZY

MANAGING DIRECTOR

THE TEAM

OUR PRINCIPALS

Gert Noordzy, Oscar Hauptman and Doug Meredith have teamed up to lead hospitality companies to improved new hotel opening project performance, enabling them to open hotels more effectively and efficiently.

Their combined experience and knowledge in hotel openings, project and innovation management brings strong added value to the table.
OSCAR HAUPTMAN

OSCAR HAUPTMAN

PRINCIPAL

DOUG MEREDITH

DOUG MEREDITH

PRINCIPAL

OUR CONSULTANTS

Azat

AZAT OGULMUS

CONSULTANT

CINDY XING

CINDY XING

CONSULTANT

OUR AFFILIATES

ROBYN PRATT

ROBYN PRATT

AFFILIATE

Keng Liang TEH

KENG LIANG TEH

AFFILIATE

Toine (Yusuf) IJSSELDIJK

TOINE (YUSUF) IJSSELDIJK

AFFILIATE

OSCAR HAUPTMAN
Dr. Oscar Hauptman, with a PhD in Management of Technological Innovation from the Massachusetts Institute of Technology, has more than 30 years of international experience as a hands-on academic and business consultant, with global expertise in project, program and innovation management.

As a consultant, Oscar conducted numerous international professional training seminars and consulting projects, including Port of Singapore Authority, Tata Motors, Tenix Defence Systems, Tata Motors, Malaysian Agricultural R&D Institute, Intel, Polaroid, UNIDO, International Wool Secretariat, ICI Explosives, and Schmidt Vietnam. Oscar’s executive positions include managing director of a high-technology incubator; founder and president of boutique consulting firms specializing in high-technology management and investment; and project management of new product development. He has been a non-executive director of technology-intensive start-ups.

Oscar has taught MBAs, Executives and PhDs as faculty member at Harvard Business School, Carleton University (Canada), Melbourne Business School, and Western Sydney University. He has held visiting positions in Singapore Management University, IMD (Switzerland), the Israel Institute of Technology, University of Cape Town, KIMEP University (Kazakhstan), and recently at Saint Joseph University, Macau SAR, China.

OSCAR HAUPTMAN

PRINCIPAL

DOUG MEREDITH
Doug Meredith, MBA, CPA, with more than 35 years’ experience in the international hotel and tourism industries in senior executive, advisory and consulting roles, in Australia, New Zealand, South East Asia and the Pacific brings a pragmatic general and financial management dimension to our project management team. He has been a member of teams tasked with identifying hotel market opportunities and then researching, planning, developing, building and opening international class hotels.

Doug’s analytical skills blended with a practical, hands-on approach to project management and post-opening strategic and business plan implementation has seen his services in high demand from both established and first-time investors and developers in the hotel market. His low-profile, professional technique and drive to “get the job done” and crystalise desired outcomes is a stand-out feature of his contribution to our team.

Doug commenced his career in the international hotel industry in 1979 when he was recruited to become a member of the senior executive team drawn together to stabilise and successfully grow a struggling hotel owning and operating company, through re-development of existing strategic sites as well as through acquisitive and organic growth. The lessons he learned from that hotel development experience continue to stand him in good stead today, for the benefit of our clients.

DOUG MEREDITH

PRINCIPAL

ROBYN PRATT
Robyn is a highly experienced professional with 35+ years of hospitality experience gained in several countries working both at hotel and corporate level.

Her career spans General Management, Sales & Marketing, Food and Beverage and Rooms at Hotel level and Quality Assurance, Brand Strategy and execution, Change Management, Project Leadership, Leadership and team development at an international level. She is passionate about bringing a brand/company to life through the internalising of a brand promise through a company’s Service Culture and has had an integral role in the implementation and ongoing delivery of an on brand service culture for several international brands including W Hotels, Le Meridian, St. Regis, Luxury Collection, Corinthia Hotels & Resorts to name a few.

Robyn works with organisations to create a solid Quality Assurance Framework with a final goal to deliver consistent and high quality experience bringing to life the company’s vision and values for the customer. An integral part of the success of this framework is the development of easy to follow and implement SOP documents and training for management and employees alike.

Prior to co-Founding Impact Consulting, Robyn held the position of Vice President and Brand Leader for Design and Luxury brands for Starwood Hotels, Europe, Africa, & Middle East (EAME). In this role, she led the brand and Quality Assurance efforts of nine brands across 240 hotels. As VP Operational Innovation Robyn led the Innovation and Change Management initiatives for Starwood EAME across 240 hotels.

Currently residing in Malta Robyn has been the recipient of various professional and personal awards, including “Queensland Business Woman of the Year”, International Woman Chiefs of Enterprises Achievement Award for Contribution to the Australian Tourism Industry and Starwood “President’s Award”.

ROBYN PRATT

AFFILIATE

KENG LIANG TEH
Keng Liang is the founder of GJH International, and an industry veteran with 30 years of professional experience in providing hotel’s development consultancy and technical services. His experience spans across 18 countries in Asia Pacific, with over 80 successfully completed real estate and hospitality projects.

His success stems from humble beginnings in the industry. He started as a site engineer working with contractors to build public housing and later luxurious condominiums. He then moved on to work for established corporations and global companies including Hilton Worldwide, InterContinental Hotels Group, Dusit International, Perennial Real Estate and City Developments Ltd, where he held a variety of senior leadership roles. One of his largest undertakings was as Chief Operating Officer of Sportshub Pte Ltd, the consortium that was overseeing the contract and development management of the Singapore Sports Hub. Today, this integrated facility is the largest event venue in Singapore and a national icon.

Keng Liang is capable of adapting, appreciating and taking hold of complex issues and difficult operating conditions in multi-million-dollar mega project portfolios, and delivering desirable outcomes for all stakeholders. Working alongside contractors, consultants, real estate developers and hotel operators, Keng Liang has received sterling commendations for his sincerity, rectitude and dedication to his work, as well as his contributions in the hospitality and real estate industry.

Currently residing in Singapore, Keng Liang holds a Bachelor Degree in Engineering and a Master of Science in Building Science. His style of leadership is well-recognized as pragmatic, sensible and respectful, driven by a desire to achieve positive outcomes for businesses and people.

KENG LIANG TEH

AFFILIATE

KENG LIANG TEH
Toine (Yusuf) IJSSELDIJK is a hospitality and travel industry veteran with 25 years of hands-on experience in sales, marketing and distribution. His expertise includes pre-opening commercial readiness planning, traditional and digital marketing, distribution, as well as business reviews.

In his early career Toine was instrumental in setting-up and managing sales & marketing for Accor Asia Pacific in Indonesia. This resulted in a promotion to a senior role at Accor’s regional head office in Bangkok, responsible for sales for the group’s portfolio of hotels in Asia.

In 2008, Toine moved into the world of online travel, filling senior executive positions at Asia Web Direct, one of Asia’s pioneers in online travel, and Australia’s Wotif Group (now both successful online travel brands under Expedia Inc.). In 2010, with in-depth market expertise and a growing interest in entrepreneurship, he successfully embarked on a challenging mission: to launch Indonesia’s first home-grown online travel agent and wholesaler, thereby pioneering the archipelago’s emerging online travel market.

Toine returned to the hotel industry in 2014. He joined Tauzia Hotel Management, leading sales, marketing and distribution. Leveraging his in-depth expertise and extensive network, Toine recently set-up his own consulting firm. His integrity, bottom-line focused approach, analytical skills and pragmatism drive growth and profitability for stakeholders, through effective sales, marketing and distribution.

Toine currently resides in Indonesia, sharing his time between Jakarta and Bali.

TOINE (YUSUF) IJSSELDIJK

AFFILIATE

AZAT
Azat Ogulmus, BA, MSc, started her career in hospitality over 10 years ago. Her areas of expertise are Sales & Marketing and Business Development. Starting in hotel operations, a hotel pre-opening experience in Baku, Azerbaijan triggered her interest in hotel real estate development and project management.

Having worked for both hotel owners and operators, she understands the interests of both sides. Her cross-cultural communication skills and passion enable her to work with all stakeholders toward positive project outcomes in the region. Azat is an avid researcher, and is contributing to the global research project “Assessing New Hotel Opening Processes” in Turkey, Azerbaijan and a number of CIS Countries.

Presently residing in Istanbul, Azat holds a Bachelor’s degree in International Relations from the Eastern Mediterranean University, as well as a Master of Science in International Tourism and Hotel Management from Oxford Brookes University. She was the recipient of Marriott’s prestigious Golden Circle Award – Bronze Level for her outstanding sales contribution in 2011. Azat is currently preparing for the Project Management Institute’s CAPM® examination.

AZAT OGULMUS

CONSULTANT

CINDY
Cindy Xing, MBA, started her career in hospitality in 2004 and developed an instant passion for new hotel openings. Over the past 7 years, she held senior Training and Development roles with one of the top 5 global hotel giants, and one of Asia’s leading luxury hospitality management companies.

A seasoned trainer and coach, Cindy’s rich career and real-life experience have provided her with broad and deep insights into the cultural aspects of (hospitality) management. Cindy has a natural talent for cross-culture communication, which enables her to work with multiple stakeholders toward positive project outcomes. In 2010, she started researching psychology in hospitality management, and continues integrating psychology to enhance her training and consulting performance.

Presently residing in Chongqing, Cindy holds a Master’s degree of Business Administration from the Hong Kong University of Science and Technology. She has been certified as a Master Trainer of Neuro Linguistic Programming of NPL University US. Cindy is currently studying for her Master of Psychological Science at Chongqing’s Southwest University.

CINDY XING

CONSULTANT

Endorsements

Client Testimonials

STRATEGIC PARTNERS

OUR TRUSTWORTHY PARTNERS

GERT NOORDZY
Gert Noordzy, MBA, is an international hotelier, acknowledged hotel opening process maven and Organizational Project Management expert for the hospitality industry. He has over 20 years of professional experience in Greater China and South East Asia and has been involved in opening over 30 new hotels and 3 integrated resorts.
For 15 years, Gert worked for 3 of the global top 5 hotel companies. He has held corporate roles specializing in hotel openings and project management since 2006. In these position, Gert led by setting strategies, direction and purpose, followed by scaling up the organizational capabilities in execution and transfer into operation. His forward thinking approach to opening new properties, facilitated ‘on time, on brand, on budget, on customer’ openings, ultimately optimizing a property’s value and increasing investment returns.
Gert started researching hotel opening processes in 2008 and is the author of the book on Project Management of Hotel Opening Processes. He has been working on his follow-up book as part of his studies for a doctorate in business administration.

GERT NOORDZY

MANAGING DIRECTOR

The book

PROJECT MANAGEMENT OF HOTEL OPENING PROCESSES, EXPLORING BETTER WAYS TO OPEN NEW HOTELS
Watch Trailer On
Youtube Vimeo YouKu

PROJECT MANAGEMENT OF HOTEL OPENING PROCESSES, EXPLORING BETTER WAYS TO OPEN NEW HOTELS

More than 85 occupations across a wide variety of functions and industries use project management to plan and execute projects efficiently and effectively. Despite high growth on the global scale, hospitality does not rank amongst these industries, so now is the perfect time to transform the hotel sector via strategic project management. Project Management of Hotel Opening Processes was written for hotel-opening project managers, developers, vendors, owners, asset managers and hospitality educational institutions. The book explains how traditional approaches to launching hotels do not work efficiently, cause multiple delays and cannot be scaled. Author Gert Noordzy introduces more effective strategies and guides readers on how to build foundations for success when it comes to meeting deadlines. Project Management of Hotel Opening Processes is an in-depth examination of modern management concepts in the hospitality industry.
BUY THE BOOK BUY THE E-BOOK
Northside

Please fill in information below and stay in touch!